Yes. Companies must use preservatives in any cosmetic product that contains water or aloe to prevent the product from becoming adulterated; preservatives are needed for safety and performance.
Beautycounter screens every ingredient for safety. We look for data on important health endpoints like cancer, cell damage, reproductive toxicity, and skin irritation. One of the toughest kinds of ingredients to screen is preservatives. Because they are meant to kill bacteria, mold, and/or yeast, they may also be toxic in some concentrations to other life forms.While formulating our skin care line, we tested several types of preservatives (none that are on our “Never List”) before settling on the preservatives that we now use. We chose options that are effective in very small concentrations, and we use different preservatives for different products because of performance (e.g., sodium might work well on its own in one product, but not in another, so we may use phenoxyethanol or potassium sorbate instead).
We use the smallest amount of preservatives that can get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives, new packaging that reduces the amount of air in the bottle, etc).See our Ingredient Selection Process for more information.
We use all natural raw ingredients and all products are made in small batches. We are more focused on the efficacy of the natural ingredients and don't want to destroy their healing properties to achieve a uniform look. With natural, unadulterated products made in small batches, it's completely normal that there will be slight variances in color or appearance. Rest assured that even with these slight differences the products themselves are not affected and are still just as effective and potent.
Unfortunately, we are unable to offer this option at this time. Should that change in the future, we will definitely notify all of our customers. Please make sure that you are on our mailing list to stay updated on our latest offerings.
Shipping & Returns
Our goal is to get your products in your hands so you can start enjoying them as quickly as possible. Please allow up to 2-3 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday), regardless of the shipping option selected. Orders are typically shipped within 1-3 days, but we can not guarantee a specific ship date because we have a very small dedicated team shipping out your order. We want your order to be packed with the utmost care and we want every order to feel like you are receiving a gift for yourself. If you need your order by a specific date, please contact us. We will do everything we can to help.
Please note that transit times for each shipping carrier may vary. M.S Skincare is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. Please contact carrier directly for any delivery questions as they will have the most up to date information.Express shipping options and any other third-party fees are non-refundable.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.
Yes, we are 100% cruelty free and are Leaping Bunny certified. We also do not use any animal derived ingredients and are completely Vegan. We do not practice nor condone any animal testing.